Shipping policy

At The Bare Derma, we aim to deliver your orders in a timely and reliable manner. Please review our shipping policy below to understand how orders are processed and delivered.

Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order is shipped, you will receive a confirmation message with tracking details.

Shipping Timelines

Estimated delivery timelines may vary depending on your location:

Metro cities: 3–5 business days
Other locations: 3–7 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.

Delivery Issues

Please ensure that your shipping address and contact details are accurate at the time of placing the order. The Bare Derma is not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

If the package is marked as delivered but not received, please contact us within 24 hours of the delivery status update.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please notify us within 24 hours of receiving the order by emailing care@thebarederma.com.

A clear unboxing video recorded from the moment the package is opened is mandatory for us to review and resolve the issue. Requests raised without an unboxing video or after 24 hours will not be eligible for replacement or refund.