Refund policy
Return & Refund Policy
At The Bare Derma, customer safety and product hygiene are extremely important to us. Due to the nature of skincare products, we follow a strict no-return policy.
Returns
We do not accept returns on any products once they have been delivered.
Skincare products are personal-use items, and for hygiene and safety reasons, they cannot be returned or resold once opened or handled.
Refunds
Refunds are only applicable in limited situations, as outlined below:
A refund may be considered only if the product received is damaged, defective, or incorrect at the time of delivery.
To be eligible for a refund, all of the following conditions must be met:
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A clear unboxing video must be provided, recorded from the moment the package is opened.
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The issue must be reported within 24 hours of receiving the product.
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The product must be unused and in its original packaging.
Requests raised after 24 hours of delivery or without a valid unboxing video will not be eligible for a refund.
How to Raise a Refund Request
Please email us at care@thebarederma.com with the following details:
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Order number
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Unboxing video clearly showing the issue
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Brief description of the problem
Our team will review the request and respond within 2–3 business days.
Refund Processing
Once approved, refunds will be processed to the original method of payment.
Please allow 5–7 business days for the amount to reflect in your account, depending on your payment provider or bank.
Additional Information
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We do not offer refunds for allergic reactions, skin sensitivity, or personal dissatisfaction, as individual skin responses may vary.
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Customers are advised to perform a patch test before using any product.
